Creating a user-friendly MVP for CPAs and their clients

Truss simplifies the process of requesting and organizing client documents for CPAs

Making documents securely and easily accessible for the firm and their clients.

We revamped the platform, enhancing the experience of CPAs and clients throughout the tax return process.

Expertise

  • Build MVP
  • High fidelity mock-ups
  • UI/UX Design
  • Definition on Product
  • Full-stack development

Technology

  • Ruby on Rails
  • Hotwire
  • Postmark
  • Sidekiq
  • Heroku
  • Outlook Add-in integration
  • Chrome Extension

Deliverables

  • Web platform
  • Admin panel
  • UI Kit
  • High-fi screens

Platforms

  • Desktop Web
  • Outlook add-in
  • Chrome Extension

The Objective

The aim was to create an enhanced platform with a straightforward workflow. Which allows CPAs to create, track and send their requests with fewer iterations and provide access for clients to upload their tax documents in a single space.

Our team helped in the definition, implementation and delivery of an MVP. We also ensured that the platform was accessible from the Outlook platform, creating an add-in to facilitate the request of client documents.

We also contributed to automating the experience for the CPAs by getting a quick start through a file upload.

Key Features

  • Outlook add-in: Users can create requests and assign them directly from Outlook.
  • Documents Management: CPAs can manage and keep track of multiple tasks for different clients in one single space. End users can manage and filter their to-do list and upload documents, generate e-signatures, get links to finish their tasks, and mark them as done.
  • Reminders: End users can receive reminders as emails on specific due dates for each of their tasks.
  • Login-Free Upload Page: Facilitate access to the uploading page using a magic link sent via email. Secure access through an SMS code to access the uploading page.
  • Admin panel capabilities: Administrate companies, users, and projects easily in a single administrative panel.

The Results

We successfully launched the Truss MVP, delivering a streamlined document management experience for CPAs and their clients. The platform supports end-to-end document workflows across web, Outlook, and Chrome, making the tax preparation process faster and more transparent.

"They did a tremendous job communicating, setting good expectations and updating promptly. I couldn't be more thrilled with their performance."